Quality Management

Purpose:

To provide a high level of quality management direction to the way we manage, conduct and deliver our business activities.

Scope:

This is to include all company processes and functional areas.

Responsibility:

This is a Management responsibility which is to ensure all our quality management objectives, goals and behaviours are consistent, constant, monitored and reviewed within the whole organisation at all times.

Procedure:

Management uses the Quality Management Policy as a guide to the development of objectives, targets and performance outcomes for decisions making.

Supervisors communicate and explain the Quality Management Policy to all employees to ensure that everybody is familiar with the policy and its intent and we consistently work together as a team to provide and improve a quality service and product to all existing and new clients.

Quality Management Policy

Harcoo Enterprises Pty Ltd is committed to providing Machinery, Equipment, Personnel and a Service that is reliable, value for money, with the relevant expertise and safety/environmental standards within a transparent and genuine framework.

We strive to achieve this by:

  • Promoting an understanding of our customers’ needs and expectations, together with a culture of exceeding customer expectations.
  • Developing seamless processes by fully integrating the services provided by our suppliers and support networks.
  • Monitoring our performance through performance measures in order to continually improve our processes and services.
  • Utilising our ISO 9001 quality assurance management system for all company processes everywhere, every time, without exception.
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